- 78% completion rate on training across a group of 500+ provider learners in 20+ unique roles with a just in time deployment strategy that spanned three American holidays: Thanksgiving, Christmas and New Years
- acceptance of fully digital delivery via a Sharepoint mashup that includes an online meeting/instant messaging option, discussion boards, self directed role based learning map with online knowledge and skill building courses combined with contextual practice through a fully functioning training environment
- single sign-on accessibility both inside and outside the firewall
- blended learning design that leverages one-on one-coaching support prior to go live with over 100 front line clinicians doing at the elbow support for specific roles after go live
- reusable assets including realistic robust patient situations that will form the basis for customized ongoing scenarios to support new hires and onboarding of academic trainees
The most valuable asset we obtained out of program, however, is the electronic feedback we collected from 500+ users on their readiness to use the system: what worked best for them in the learning experience and what didn't. Still sifting through the data but as is usually the case when you ask users what they want and like, they tell you clearly. While I wish we had something as robust as the itunes app store customer rating system to create transparency within the user community to recommended paths through the learning, any kind of customer feedback, no matter how challenging to work with for analysis, is a gift.
