via Network World NetFlash on 6/13/08
Most small and large enterprises are uncertain of the benefits of a unified communications implementation, according to a recent survey of 2008 networking plans from Forrester Research.Snippet Paragraph from the full article
"Nonetheless, unified communications does have the potential to mirror the wireless e-mail industry, Daley says. That was another tepidly received innovation that spawned Research In Motion's now ubiquitous and seemingly indispensable BlackBerry.
But for now, unified communications is not priority No. 1 for enterprises in 2008: Mobility is.
Sixty-four percent of respondents say that providing more mobility support to employees is a priority, with 23% citing it as a critical priority. It will become incumbent on enterprises to embrace devices employees use for their personal lives and work them into the corporate culture, Daley says. "They have to get their arms around them," as well as provide support for them and make decisions about how to handle device security, she says."
